Five queue numbers worth checking every week
Queue reports can go on for pages. These five numbers tell you most of what you need to know about staffing and service.
2 min read
Blog
The Qivo blog
Practical notes on running queues, counters and waiting areas — and what we're learning while building Qivo.
Turn the TV in your waiting area into a queue display board
You probably don't need a special screen. A regular TV, a small PC or streaming stick, and a few minutes of setup will do the job.
2 min read
Kiosk, QR code or WhatsApp: which way should customers join the queue?
Each option suits a different kind of customer. Most branches end up using two or three side by side. Here's how to decide.
2 min read
Why waiting feels longer than it is, and what you can do about it
Most complaints about queues aren't about minutes. They're about uncertainty, boredom and fairness. Here's what actually moves the needle.
3 min read