Five queue numbers worth checking every week
Queue reports can go on for pages. These five numbers tell you most of what you need to know about staffing and service.
2 min read
Queue management system
A better queuing experience for everyone.
Customers take a number at a kiosk, by scanning a QR code or over WhatsApp. They wait wherever they like and get called on time. Your staff get one simple screen to run the counter.
- Runs in the browser
- Works with the TV you already have
- Voice call-outs in your language
How it works
Three steps. No crowd at the counter.
Qivo replaces the paper number roll and the shouting. Everyone knows where they stand in the queue.
-
01
Take a number
From a touch-screen kiosk, by scanning a QR poster into WhatsApp, or from the front desk for walk-ins without a phone.
-
02
Wait anywhere
Each ticket has a QR code for a live tracking page: position in queue, estimated wait and who is being served now.
-
03
Get called
The display board chimes and announces the number out loud. WhatsApp sends an "almost up" and an "it's your turn" message.
What you get
Everything a busy counter needs
Kiosk
A touch-friendly screen to pick a service and print a ticket with a QR tracking code. Name, phone and priority are optional.
Learn moreJoin by WhatsApp
Customers scan a poster, tap send, and get their number back in the chat. They can reply STATUS or CANCEL any time.
Learn moreCounter console
Call next, recall, transfer, no-show. A live waiting list and today's history, all on one screen.
Learn moreDisplay board
A full-screen "now serving" board with chime and voice call-outs, plus an optional panel for videos, slides or live TV.
Learn moreWalk-in registration
For customers without a phone. Staff pick the service and the ticket prints straight away.
Learn moreReports
Waiting and serving times per service, counter and staff. Export to CSV or PDF. Every action is in the audit log.
Learn moreDisplay board
The TV in your waiting area, put to work
Open the board in a browser on any smart TV or mini PC. When a number is called it animates, chimes, and a voice reads it out in the language you choose.
- Voice call-outs with your own wording, e.g. "Number A-012, please go to counter 3"
- Side panel for YouTube, your own videos, image slides or a web page
- Live TV through an IPTV stream or an HDMI capture card
Who it's for
Anywhere people take a number
- Clinics & pharmacies
- Government & council counters
- Banks & insurance
- Service & repair centres
- Universities & colleges
- Telco & utility stores
- Car workshops
- Customer service desks
A straight answer about where we are
Qivo is a young product. You won't find a wall of logos or glowing reviews here, because we would rather earn them. What we can do is set up a demo on your own counters, show you how it runs with your services, and let you decide from there.
Reseller programme
Know businesses with queues? Get paid to introduce Qivo.
IT vendors, hardware suppliers, consultants and anyone with the right contacts earn a one-off commission on every installation, plus a monthly commission for as long as it stays subscribed.
See how resellers earn- RM 4,000per installation
- RM 25/moper installation, every month
- RM 0to join
From the blog
Notes on running better queues
Turn the TV in your waiting area into a queue display board
You probably don't need a special screen. A regular TV, a small PC or streaming stick, and a few minutes of setup will do the job.
2 min read
Kiosk, QR code or WhatsApp: which way should customers join the queue?
Each option suits a different kind of customer. Most branches end up using two or three side by side. Here's how to decide.
2 min read
See Qivo running on your own services
Tell us a little about your counters. We'll set up a demo branch with your services and walk you through it — no obligation.