Features
From the moment a customer takes a number to the report you read at the end of the month.
Kiosk
Run the kiosk on a touch-screen tablet or an all-in-one PC. Customers tap the service they need and a ticket prints with their number and a QR code to follow the queue.
Join by WhatsApp
Put up the printable QR poster. Scanning it opens WhatsApp with a message like "JOIN HQ A" already typed. The customer taps send and gets their number, the number now serving, their position and an estimated wait — right in the chat.
Walk-in registration
Some customers don't have a phone or don't want to use the kiosk. Front-desk or counter staff can register them in a few clicks and the ticket prints straight away.
Counter console
Staff open their counter and work the queue with clear buttons. They always see who is waiting, who they are serving, and what they have finished today.
Display board
A full-screen board for each branch. When a number is called it animates, plays a chime and reads the number aloud using your own announcement template, in the language you choose.
Tracking page
Every ticket has a QR code. Scanning it opens a live page showing position in the queue, estimated wait and who is being served — so customers can step out for a coffee without losing their turn.
Reports & audit
A dashboard for today and reports for any date range. See waiting and serving times by service, counter and staff, and find your busiest hours.
Branches & roles
Set up each branch with its own services, counters, kiosk and display board. Give people the access they need and nothing more.
What you need
Every Qivo screen runs in a web browser. There is nothing to install on the counters.
Any PC, laptop or tablet with a browser.
A smart TV browser, or any TV with a mini PC or TV stick.
A touch screen with a receipt printer. Skip it if you only use WhatsApp.
A WhatsApp Business number through the Cloud API or a gateway you already use.
Questions
No. They use a printed ticket, their phone camera to scan the QR code, or WhatsApp, which most people already have.
Qivo is a web system, so the counters, kiosk and board need a connection to the server. If your branch has unreliable internet, talk to us about a setup on your local network.
Yes. You write the template, for example "Number {number}, please go to {counter}", and choose the language and voice. The voices come from the browser running the board.
No. WhatsApp joining and notifications are optional. Many sites start with just the kiosk and display board.
Yes. Each branch has its own services, counters, kiosk and board, and you can report on them together or separately.
Tell us a little about your counters. We'll set up a demo branch with your services and walk you through it — no obligation.